Hotel and Cancellation Policies
ROOM RATES: Room rates as they appear on the rate sheet are base rates covering the charge of the room and one person. There is a $15.00 charge per person for each additional person, including children over the age of twelve. There is also a charge of $15.00 for extra equipment such as roll-away beds. ( If you are already paying for an extra person over the age of twelve years, there is no additional equipment rental fee for that person.)
ALL RESERVATIONS MUST BE GUARANTEED: This may be done with a credit card valid during the time of the reservation (we accept VISA, MasterCard, American Express, Discover Card and Diner's Club), or by prepayment with cash, check or money order. All payments must be made in U.S. funds. Payments mailed from within Alaska must be received within seven (7) days from the date on which you made your reservation. If you live outside Alaska, we must receive your deposit within fourteen (14) days from the date on which you made the reservation. It is your responsibility to insure payment reaches us in a timely fashion. If the time period between when you make your reservations and when you are due to check in is not sufficient for your payment to reach us, a minimum of one week from check-in, you need to guarantee your reservation with one of the above-listed credit cards.
OUT OF STATE CHECKS: We do accept out-of-state checks in advance for reservation confirmation, however; we do not accept out-of-state checks at check-in or check-out.
CANCELLATION: PLEASE READ CAREFULLY: In order to receive a full refund for a cancellation, notice of cancellation must fall within the deadlines cited on the chart below. If you have to cancel after you have started your stay with us, then the cancellation notification period is then that which corresponds to how many days are left in the balance of your stay. For example, if your reservation is for five nights, and you must check out after three nights, you must notify us of that cancellation 48 hours before the first night cancelled. In either case, you must ask for and receive a cancellation number to ensure you will not be billed. You may be asked to provide this number, so please retain it. In the event that you cannot honor your reservation and must cancel on shorter notice than the above-listed deadlines, please do call us and release your room. We cannot re-rent your room unless you do so. If we have lost business because of your late cancellation, you will be charged for the room. If we have not lost business because of your reservation, or we are able to re-rent the room, we will refund your deposit.
|
Length of Reservation |
Guarantee Required |
Cancellation Deadlines |
No Show Charges |
|
1 to 3 nights |
First night's lodging, including tax, for each room reserved. |
Minimum of 48-hours prior to scheduled arrival |
Charged for 1st night & remaining nights cancelled |
|
4 to 7 nights |
first 2 nights' lodging, including tax, for each room reserved. |
Minimum of 72-hours prior to scheduled arrival |
Charged for first 2 nights, and remaining nights cancelled |
|
8 or more nights |
50% of the total amount due for each room reserved |
Minimum of 7 days prior to scheduled arrival |
Charged 50% of total due, & remainder of nights cancelled |
Requirements for group bookings and extended stays are individually arranged, and our standard policies do not apply.
FIRES/COOK POLICIES: It is against Kenai Landing's policy to have cooking appliances in the rooms, or to cook in the rooms or on the porches, balconies and decks. Neither are fires allowed on the beach or any surrounding area. Any guest not complying with these policies may be asked to leave, and may be charged a fee of not less than $50.00.