Cancellation Policy

 

Deposit and Cancellation Policy

Reservation Deposit Policy
Kenai Landing requires collection of a deposit at the time a reservation is made.  This deposit will be equivalent to 2 night’s charges.  If reservation is for 1 night only, then deposit will be 1 night’s charge.

The deposit may be secured with a major credit card valid at the time of the reservation (we accept VISA, Master Card, AMEX, Discover, and Diner’s Club) or by a pre-payment with check or money order.

Please note that Kenai Landing does NOT accept checks drawn off non-local banks at check-in, or subsequently, to pay a bill.

Requirements for group bookings of 5 or more rooms are individually arranged and our standard cancellation policy will not apply.

48 Hour Cancellation Policy
A reservation must be cancelled more than 48 hours prior to arrival date in order to qualify for a full deposit refund.  Any reservations dates occurring within 48 hours of cancellation request will be charged in full.

Cancellations are never made without a corresponding cancellation number. For all cancellations, it is your responsibility to ask for, and to receive a cancellation number to ensure you will not be invoiced. You may be asked to provide this number, so please retain it. In the event that you cannot honor your reservation and must cancel on shorter notice than the 48-hour deadline, please do call us and release your room; we cannot re-rent your room unless you do so. If we are unable to recover the lost revenue from a late cancellation, you will be charged for all such late cancelled rooms. However, If we are able to re-rent the late cancelled rooms, then we will refund your deposit, or credit your account for all such rooms sold.